Terms & Conditions

Reservations and payments

Payment is preferred by direct credit into our bank account but we accept Visa, MasterCard and American Express. Credit card payments will incur a 2% surcharge. If these methods of payment are not suitable, please make contact with us to discuss other options. All payments must be cleared into Flock Hill Holdings accounts before a booking is deemed confirmed.

Cancellations and refunds

All cancellations must be made in writing and sent to [email protected]

No fees charged for bookings cancelled within 24 hours of booking

The guest can cancel free of charge until 30 days before arrival. The guest will be charged the first night if they cancel in the 30 days before arrival.

The guest will be charged a prepayment of the first night after reservation.

Children & extra beds

All children are welcome.
All children under 2 years stay free of charge for children's cots/cribs.
All children under 12 years are charged NZD 29 per night for extra beds.
All further older children or adults are charged NZD 50 - 75 per night for extra beds.
The maximum number of extra beds in a room is 1.

Internet, parking and pets

Internet

WIFI is available in all areas and costs NZD 10 per 24 hours.

Parking

Free private parking is possible on site (reservation is not needed).

Pets

Pets are not allowed.

Guest information

Guest arrival time

Check-in from 15:00 to 20:00
Check-out from 08:00 to 10:00

Guest address details

Your guests do not have to provide their address details when they book

Guest phone number

Your guests must provide a phone number when they book

 

FLOCK HILL HOLDINGS is a fully New Zealand  operated registered company